demo@moorhouseconsulting.com

Portfolio Control Cockpit

Moorhouse

1
active/GBP
Back to benefits

Digital service adoption uplift

BEN-000003 / Customer experience / confidence medium

Benefit path

Initiatives, risks and dependencies tied to delivery.

Associated initiatives

Dependencies

  • INIT-000008 enables INIT-000011
    Customer Data Platform rollout -> Digital self-service portal
  • INIT-000009 overlaps INIT-000006
    Workforce rebalancing - Ops -> Support centre automation
  • INIT-000005 enables INIT-000011
    Cloud migration - Phase 1 -> Digital self-service portal

Risks

  • Data consent mapping could constrain activation use cases.12
  • Content ownership gaps could slow acceptance testing.12

Realisation

Current benefit tracking values.

Baseline
0
Target
1,900,000
Forecast
1,400,000
Actual
150,000
Realisation date
-